ドライバーにチップを渡すオプションを長年拒み続けてきた Uberがついにアプリにチップ機能を追加する。これは同社のドライバーと乗客の支援プログラムの一環だ。
ここ数か月間この会社がさまざまな方面で起こしてきた数多くのトラブルについて、一つの段落で説明するのは不可能に近い。今回の行動は、同社の数々の過ちに対して批判の声が高まっている大衆をなだめるための和解提案の一つだ。
Uberの新たな取り組み、「180 days of change」の一環だでもある。
当初チップ機能を利用できるのは、シアトル、ミネアポリス、およびヒューストンのみだ。
ドライバー宛てに送られた取り組みの詳細と、会社の将来プランを以下に貼った。
| Dear Annabel, |
|
 |
| Each month for the next 6 months, we’ll share major improvements that will make driving more flexible and less stressful, giving you earnings & support you can depend on. |
| Starting today: Earnings |
| To kick-off 180 Days of Change we’re launching the feature you’ve asked for most. |
|
|
| 1.Tipping is Coming |
| Tipping is available in Seattle, Minneapolis and Houston as of today. We’re starting with only 3 cities so we can create the best tipping experience for you and your riders. We’ll be adding more cities over the next few weeks, and will make tips available to all U.S. drivers, by the end of July 2017. Of course, Uber service fees are never deducted from your tips. Learn more. |
| 2. Shorter 2 Minute Cancellation Window |
| You’ll receive a cancellation fee if your rider cancels after more than 2 minutes (down from 5 minutes previously). |
| 3. No More Unpaid Wait-times |
| You will earn a per-minute rate if you wait for a rider, starting 2 minutes after arrival. |
| 4. All Driver Destination Trips Count Toward Quest |
| Every trip you take now counts toward reaching your Quest total. |
| 5. Quest Earnings are Available for Instant Pay |
| You can now immediately cash out your Quest earnings using Instant Pay. |
| 6. Expanded Driver Destinations |
| You can now set two trips a day going your way and earn with every mile. |
| 7. Driver Injury Protection Insurance |
| You have the option to help protect yourself, and your earnings, in the event of a covered accident. To help you take advantage of this option, you will earn a bit more per-mile. For costs, complete coverage details, and state availability via Aon, tap here. |
| 8. Teen Fare |
| For teen account trips, $2 will be added to the base fare and you’ll earn more for those rides. |
|
|
| When are the changes coming? |
| We are launching these improvements city-by-city over the summer. Visit this link to see when these changes will arrive in your town. In the meantime, please update and restart your Driver App so you can experience these changes. |
|
|
|
| So, what’s next? |
| This is just the beginning. Over the next 180 days we are committed to making driving with Uber better than ever. Look out for the next round of improvements in July. We know there’s a long road ahead, but we won’t stop until we get there. |
| With our sincere thanks, |
|
|
|
 |
Rachel Holt
Head of US Operations |
|
 |
Aaron Schildkrout
Head of Driver Experience |
|
|
|
|
|
[原文へ]
（翻訳：Nob Takahashi / facebook ）
