その答えは複雑だが、Blackberryは今、昔ながらのやり方で人々を安心させようとしている ― 手紙を書くことによって。BlackBerryファンサイトのCrackberryによると、同社は利用者に向けた情熱のこもったレターを9ヵ国30紙の新聞に掲載し、なぜこの会社をまだ見捨てるべきでないかを詳しく述べた。
レターの全文(英語)は記事の末尾にあるが、BlackBerryの最近の軌跡を見てきた人にとっては何ら驚きではないだろう。ポジティブな要素? 無借金のバランスシート、大量の保有現金、および機密性の高いエンタープライズ環境に生産性の高いモバイルコンピューティング体験を届ける豊富な経験。すべては正当な主張だ、ただしおそらくBBM(BlackBerry Messenger)が世界のソーシャルメッセージング・プラットフォームであるというチームの訴えを除いて。BBMのiOSおよびAndroid対応は計画通りには進んでいない ― 専用アプリがそれぞれのアプリストアに登場してから3週間ほど経過したが、BlackBerryがいつ開通させるかについて明言はない。
このレターの署名がBlackBerryチームのものであり、例えばCEO Thorsten Heinsではないことも興味深い。これは、今の会社の不安定さが誰か一人の責任ではなく、会社の将来が誰か一人の決断にかかっているわけでもないことを示す明確な兆候だ。もちろん、そのチームも縮小されるばかりであり、年内には4500ほどの職が切り捨てられるだろう。すべては見かけ上大義のためだが、このコスト削減が最終的なプラットフォームの勝利のために十分であるという保証はない。
私は不当にBlackBerryを非難するつもりはない ― 私はしばらくの間BB中毒コミュニティーのメンバーであり、今でもBlackBerry PerlやTourなどの端末を使っていた頃をとても懐しく思い出す。そしてわれわれがBlackBerryを称賛するのと同じくらい、同社には私が知る限り最も熱心で声の大きいファンベースがあり、この人たちは今後も会社を支持し続けるだろう。
しかし言っておくべきことがある ― レターは楽観的であるばかりでなく、その安っぽく型通りの言葉に説得力はない。BlackBerryは中心となる顧客層に対して、この会社が俊敏な巨人たちの支配するレースの中で今後も走り続けられることを証明する必要がある。私もそれを願っている。
To our valued customers, partners and fans,
You’ve no doubt seen the headlines about BlackBerry. You’re probably wondering what they mean for you as one of the tens of millions of users who count on BlackBerry every single day.
We have one important message for you:
You can continue to count on BlackBerry.
How do we know? We have substantial cash on hand and a balance sheet that is debt free.
We are restructuring with a goal to cut our expenses by 50 percent in order to run a very efficient, customer-oriented organization.
These are no doubt challenging times for us and we don’t underestimate the situation or ignore the challenges. We are making the difficult changes necessary to strengthen BlackBerry.
One thing we will never change is our commitment to those of you who helped build BlackBerry into the most trusted tool for the world’s business professional.
And speaking of those dramatic headlines, it’s important that we set the record straight on a few things.
Best in class productivity tool.
We have completely revamped our device portfolio this year with the launch of BlackBerry 10. We have four BlackBerry 10 devices – two all touch and two hybrid (touch and QWERTY) – and all are running the third update of our new platform. If what you care about most is getting things done – taking care of your business – we have the best range of devices for you. And we continue to offer the best mobile typing experience – no ifs, ands or buts about it.
Best in class security.
Governments all over the world, global corporations and businesses that simply cannot compromise on security choose and trust BlackBerry. Security is our heritage, and the industry recognizes that BlackBerry is the most secure when it comes to the device, server and, of course, our global data network. Have no doubt that you can continue to trust us to keep your communication safe and private.
Best in class enterprise mobility management.
We changed with the market, embracing BYOD because we understand that as iOS and Android devices become common in the workplace, businesses still need to manage all of these different platforms seamlessly and securely.
This is not a trivial task. While there are a number of startup companies that make bold claims, BlackBerry has more software engineers and the most resources dedicated to developing the most innovative solutions to address this complex challenge.
And our customers know it. Over the past quarter, our BlackBerry® Enterprise Service 10 server base grew from 19,000 to more than 25,000. Corporate clients are committed to deploying and testing the latest enterprise technology from BlackBerry. We are committed to evolving with our customers. That will never change.
Best in class mobile social network.
We are bringing the most engaging mobile messaging platform to all, with our BBM launch for Android and iPhone.
There are already around six million customers pre-registered to be notified of our roll out. This number is growing every day, and speaks to the tremendous opportunity we have to expand BBM beyond BlackBerry smartphones to make it the world’s largest mobile social network.
Yes, there is a lot of competition out there and we know that BlackBerry is not for everyone. That’s OK. You have always known that BlackBerry is different, that BlackBerry can set you apart. Countless world-changing decisions have been finalized, deals closed and critical communications made via BlackBerry. And for many of you that created a bond, a connection that goes back more than a decade.
We believe in BlackBerry – our people, our technology and our ability to adapt. More importantly, we believe in you. We focus every day on what it takes to make sure that you can take care of business.
You trust your BlackBerry to deliver your most important messages, so trust us when we deliver one of our own: You can continue to count on us.
Sincerely,
The BlackBerry Team